30-Day Hassle-Free Return Policy

We offer a 30-day return policy, giving you peace of mind. If for any reason you’re not completely satisfied with your purchase, you have 30 days from the date of receipt to request a return.

To be eligible for a return, your item should be in the same condition as when you received it—unworn, unused, with original tags, and in its original packaging. Please keep your receipt, proof of purchase, or order number handy, as you’ll need it to process your return.

To start the return process, simply contact us at info@ebiikesshops.com. Once your return is accepted, we’ll guide you on how to send it back to our return address:
Ebiikes Shop, The Barony, Commercial Street, Alyth, PH11 8AF.
Please ensure the return package is clearly labeled with your order number to avoid any delays. Kindly note that items returned without first requesting a return may not be accepted.

If you have any questions about returns, feel free to reach out at info@ebiikesshops.com, and we’ll be happy to assist.

Damages and Issues

Your satisfaction is our top priority. Please inspect your order as soon as it arrives. If you notice any defects, damages, or receive the wrong item, contact us immediately so we can resolve the issue swiftly.

Non-Returnable Items

Certain items, such as perishable goods (e.g., food, flowers), custom products (including personalized items or special orders), personal care products, hazardous materials, flammable liquids, or gases, cannot be returned. If you have any concerns about your specific item, don’t hesitate to reach out to us at info@ebiikesshops.com for clarification.

Please note, we are unable to accept returns for sale items or gift cards.

Exchanges

To ensure you get the right product quickly, we recommend returning the item you wish to exchange. Once the return is accepted, you can place a separate order for your new item. Our team is here to help if you need guidance throughout the process.

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund. If approved, you’ll automatically be refunded through your original payment method within 10 business days. Please be aware that it may take some time for your bank or credit card company to process and post the refund.

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at info@ebiikesshops.com, and we’ll gladly assist you.

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