We will call you at the time of order to inform you about the estimated time of arrival (ETA) for your product. For items that are in stock, orders placed before 14:00 (2:00 PM) will be dispatched the same day.

For bikes, dispatch typically takes 3 working days. This is because we will assemble the bike, thoroughly check that everything is functioning properly, and then repackage it. It’s worth the wait—there's nothing worse than receiving a new bike that doesn't shift gears smoothly. We will contact you to discuss any additional setup options, such as tubeless tires, before shipping.

Undelivered Items
We primarily use Royal Mail for shipping as it is the fastest and most cost-effective option available. However, while they provide estimated 24- and 48-hour shipping services, this is not guaranteed, and occasionally, orders may take longer to arrive. Unfortunately, we cannot control these delays.

While we can confirm that your order has been dispatched, we won’t be able to provide specific tracking information until Royal Mail attempts delivery.

Important:
We will not reship any orders considered undelivered until 20 business days have passed. Although this is a rare occurrence, Royal Mail will not consider an item 'lost' until this time frame has passed.